Measuring the quality and impact of library services
Over a two-week period, Culture Counts surveyed library members to find out what they thought of their local library. 2,500 public responses were recorded via intercept interviews at the library, self-completion on library computers, and a mail out to the membership database.
Each survey contained 12 ‘dimension’ questions, asking members about their experience using the library. Developed in consultation with the sector, these quality dimensions provide insight into the value the library generates for its users.
The library is an important part of the place where I live
The library helps me to feel connected to my local community
The library has met my informational and reading needs
Safe and Trusted
I feel safe and welcome when using the library service
My library experience has encouraged me to make some changes in my life
The library helps me to better understand the place and people where I live
The library service has enabled me to learn and gain new skills
My business or employment opportunities are helped by the library
My library experience has encouraged me to read more
The library service helps me to better understand the role of the Council
The library reflects the needs and make up of the local community
The library is changing in ways that increase its relevance for me
The majority of people approached were happy to participate, as they found tablet surveys less intimidating than their paper counterparts. Many respondents also commented that the survey was intuitive and easy to complete.