There are three survey types – Standard, Prior Event and Post Event. These relate directly to who you will be evaluating with each survey (see Public, Self and Peer respondents). In an evaluation where you wish to gain public feedback as well as assess the expectations of peer and self assessors, you will create one of each three survey types. In some cases, a prior survey isn’t possible or appropriate, so all respondents (including peer and self assessors) can take the standard survey after the event.
- Standard survey: The standard survey is for your general public audiences or visitors. Respondents are typically asked to complete a standard survey during or after experiencing an activity or visiting a place, to measure the perceived quality and impact of their experience on them.
- Prior survey: Prior surveys allow you to record the expected performance of an activity, to later compare with how the activity was actually perceived. We highly recommend that prior surveys are only completed by peer and self assessors. It is important for the organisation to complete a prior self assessment so as to clarify the objectives and intentions for the activity or event.
- Post survey: Post surveys are also completed by peer and self assessors, to evaluate actual performance against expected performance. Post event data from peer and self assessors can be compared with public data from the standard survey.
When creating prior and post surveys within an evaluation, you must link them together so that Culture Counts knows which data to compare. If you create the prior survey first, you can complete this step when creating your post survey. You will see a Survey Link box to the right of your survey type input on the Configure page. Select the correct prior survey from the Survey Link dropdown list. This will then sync the prior and post surveys so that all peer and self emails that have been input into the prior survey are copied across to the post survey. It also auto-fills prior survey questions into the linked post survey for you, and changes the tense of the dimension statements from future to past.