Resource Hub

Townsville Citylibraries

Townsville Citylibraries is a public library service operated by Townsville City Council in North Queensland, Australia. Serving nearly 200,000 residents across Townsville and surrounding areas, the service includes three permanent library branches, a mobile library, and a dedicated home service....

Public Libraries Evaluation Network Report 2023-2024

The Public Libraries Evaluation Network (PLEN) is a nation-wide data collection initiative designed to help libraries better understand and illustrate their value. Delivered by Culture Counts, the project has completed its fifth year with 38 participating libraries collecting 8,100 survey...

Effective survey distribution for libraries

Libraries are hubs of community engagement and learning, making them ideal venues for gathering insightful feedback through surveys. To capture a comprehensive view of user experiences and needs, libraries can employ strategic distribution methods that cater to their diverse audiences....

How to demonstrate your library’s value

Libraries bring multifaceted value to their communities that go beyond being repositories of books. They are an extremely important asset, with membership numbers and lending statistics only addressing a small part of their value. Measuring the role of libraries and...

Public Libraries Evaluation Network Report 2022-2023

The Public Libraries Evaluation Network (PLEN) is a nation-wide data collection initiative designed to help libraries better understand and illustrate their value. Delivered by Culture Counts, the project has completed its fourth year with 33 participating libraries collecting 8,667 survey...

Your free Library Evaluation Guide

Your guide to designing and implementing an effective plan for your library. Libraries are an important asset to local communities, but membership, attendance and lending statistics do not showcase their full value. Operating within the community portfolio of local government,...

Public Libraries Evaluation Network Report 2021-2022

The Public Libraries Evaluation Network (PLEN) is a nation-wide data collection initiative designed to help libraries better understand and illustrate their value. Delivered by Culture Counts in conjunction with Public Libraries Australia (PLA), the project has completed its third year...

Public Libraries Evaluation Network Report 2020-2021

The Public Libraries Evaluation Network (PLEN) is a nation-wide data collection initiative designed to help libraries better understand and illustrate their value. Delivered by Culture Counts in conjunction with Public Libraries Australia (PLA), the project has completed its second year...

Public Library Evaluation Network Report 2019-2020

30 libraries participated in the first year of the Public Libraries Evaluation Network, using the Culture Counts platform to collect data from communities around Australia about the vital impact of libraries.  Measuring the role of libraries and the value that...