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Identifying outcomes and aligning metrics

Step 1: Identify your outcomes

Identifying your outcomes is the first step of designing your survey or your evaluation, and arguably, the most important. Having a clear understanding of what the activity is strategically aiming to achieve will make it easier to identify the structure of your survey and how you format your questions.

There are two ways that this can be done; at the organisational level (macro) and at the activity level (micro).

Macro: at the organisational level
One of the easiest ways to identify organisational outcomes is to look at your organisation’s existing documentation. This can be done very simply and briefly, by referring to your organisation’s vision and mission statements, or via a more in-depth approach by referencing the actions and outcomes highlighted in your organisation’s strategic plans (e.g. corporate plan, marketing plan, artistic plan, 4-year programming strategy) and drawing out key objectives from there.

More often than not, key objectives are phrased quite openly. Take a look at the example mission statements below. This highlights some of the important things that the organisation sets out to achieve.

  • To inspire and strengthen the community, through everything we do — Sydney Opera House
  • We provide free and equitable access to cultural and educational experiences. We celebrate ideas, promote creativity, connect people and enrich lives —Madison Public Library
  • We create challenging and inspiring theatre creatively controlled by Indigenous artists —Ilbijerri Theatre Company

There’s a diverse mix of objectives represented here; with keywords such as inspiring, challenging, connecting, enriching.

Micro: at the activity level
In addition to organisational objectives, we encourage you to identify objectives that are specific to your activity, some examples;

  • Appealing to new audiences (geographic reach, or first time attendees)
  • Being culturally diverse and inclusive
  • Identifying the particular funding requirements for acquitting any grants received for this activity

Having a combination of both macro and micro-level outcomes in your surveys will ensure that you are collecting strategically relevant data both relating to the objectives of your program, and how these objectives contribute to your broader organisational goals as well.

Step 2: Align your metrics with a strategic alignment

After having identified your objectives, the selection of metrics to use will become clearer. Selecting the appropriate metric will help you to quantify or gauge whether or not your identified objective has been achieved.

An example Strategic Alignment

Some brief examples of metrics aligned with objectives here:

Cultural Outcomes
Objective: To provide access to cultural and educational experiences.
Metric (dimension statement): Insight: It helped me gain new insight or knowledge

Social Outcomes
Objective: To provide an inclusive space.
Metric (dimension statement): Safe: It made me feel safe and welcome

Attendance Outcomes

Objective: To appealing to new audiences.
Metric (Question Bank): First-time attendance

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